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I1Malaysia Privacy Policy – Member Personal Data Protection

At i1Malaysia, your privacy is more than a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information.

Updated: 1 January 2026
SSL 256-bit Full data encryption
No Data Sales Your data belongs to you
Full Control Right to access & delete data
PDPA Compliant Legal compliance
Contents

1 Introduction & Scope of This Policy

I1Malaysia ("we", "Platform") is committed to protecting the privacy of every member and visitor using our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

This document describes the types of personal data we collect, the purposes for which it is used, the parties who may receive that data, and your rights as a data subject. This policy applies to all services provided by i1Malaysia, including our website, mobile app, and any official communication channels.

Important Note: By registering or using the i1Malaysia platform, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of our platform.

2 Types of Personal Data We Collect

We only collect data that is strictly necessary to provide a safe, smooth, and quality service. The following are the categories of data we may collect from you:

Full name
Date of birth
Email Address
Phone number
Residential Address
ID card number
Banking information
IP Address
Device type
Transaction history
Game records
Support logs

We do not collect sensitive data such as medical information, criminal records, or biometric data unless specifically required by law or a valid verification process.

3 How We Collect Your Data

Your personal data is collected through several different channels during your use of the i1Malaysia platform:

  • Account registration — basic information you provide when opening a new account.
  • KYC Process — identity documents submitted for identity verification and AML compliance.
  • Financial transactions — deposit and withdrawal details recorded automatically.
  • Platform usage — navigation data, game preferences, and usage patterns collected automatically.
  • Support communications — information you share when interacting with our customer support team.
  • Cookies and tracking technologies — device and session technical data collected via cookies and log files.

Best Practices: We will never ask for your password via email, WhatsApp, or any unofficial channel. If you receive such a request, please disregard it and contact our support team immediately.

4 Purpose of Personal Data Use

Every piece of data we collect is used for legitimate purposes and backed by a solid processing basis. The following are the primary purposes for which your data is used:

  • Manage and maintain your member account securely.
  • Process deposit and withdrawal transactions accurately and promptly.
  • Conduct identity verification (KYC) and anti-money laundering (AML) checks.
  • Send important notifications related to your account, security and promotions.
  • Improve the user experience based on aggregate usage pattern analysis.
  • Prevent fraud, unauthorized access and platform misuse.
  • Comply with applicable legal and regulatory obligations.
  • Resolve complaints and disputes filed by members.

We do not use your data for purposes beyond the stated scope without first obtaining fresh consent from you.

5 Data Sharing & Disclosure

I1Malaysia does not sell, rent, or trade your personal data to third parties for commercial purposes. However, there are limited situations where data may be shared:

  • Payment service providers — to process your financial transactions securely.
  • Encryption and security service providers — to protect the integrity of the platform.
  • Regulatory bodies and law enforcement agencies — when required by court order or applicable law.
  • Platform analytics providers — aggregated data that cannot identify individuals, used to improve our services.

All third parties working with us are bound by strict data confidentiality agreements and must adhere to data protection standards equivalent to our own practices.

6 Security & Data Storage

We continually invest in robust security infrastructure to ensure your personal data remains protected at all times. Our security measures include:

  • 256-bit SSL encryption for all data transmitted between your device and our servers.
  • Password storage using irreversible hashing methods.
  • Role-based access control (RBAC) that limits employee access to only the data they need.
  • Regular security audits conducted by accredited independent parties.
  • 24/7 system monitoring to detect and respond to threats in real time.
  • Encrypted data backups at secure data centers with layered redundancy.

Retention Period: Active account data is retained for the duration of the active account period plus 7 years after account closure for legal compliance purposes. Data that is no longer required is securely disposed of using non-recoverable methods.

7 Cookies & Tracking Technologies

The i1Malaysia platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site.

  • Essential Cookies — required for core platform functions such as login session verification and security.
  • Performance Cookies — collect information on how you use the platform to help us improve it.
  • Functional Cookies — save your preferences such as language and display settings for your convenience.
  • Analytics Cookies — help us understand aggregated, anonymised usage patterns.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

8 Your Rights as a Data Subject

Under Malaysia's PDPA and data protection best practices, you have the following rights regarding your personal data that we hold:

  • Right of Access — request a copy of the personal data we hold about you.
  • Right to Rectification — request correction of inaccurate or incomplete data.
  • Right to Erasure — request data deletion under certain circumstances permitted by law.
  • Right to Restriction — request that we restrict the processing of your data under certain circumstances.
  • Right to Object — object to data processing for direct marketing purposes.
  • Right to Portability — receive your data in a machine-readable format.

To submit any request regarding your data rights, please contact our support team. We will process requests within 30 business days.

9 Children's Data Protection

The i1Malaysia platform is for users aged 18 and above only. We do not knowingly collect personal data from underage children. Should we discover that a child's data has been collected without our knowledge, immediate action will be taken to delete that data and close the account in question.

Parents or guardians who discover that their child has registered on our platform are requested to contact our support team immediately. We take child protection seriously and will respond promptly to such reports.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding how we handle your personal data, our privacy team is ready to assist. You may contact us through the following channels:

  • Live chat on the i1Malaysia platform — available 24 hours a day, 7 days a week.
  • Email: [email protected]
  • Via page FAQ for general privacy-related enquiries.

Policy Amendment: i1Malaysia reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via email or in-platform notifications. The latest update date is always displayed at the top of this page.

Enterprise-Grade Protection

Why Your Data Secure With Us

We invest in the latest security technologies and industry best practices to ensure every piece of information you share with us is kept fully protected.

End-to-End Encryption

All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

KYC Identity Verification

Our KYC process ensures only verified individuals use the platform. Submitted documents are stored in an encrypted environment and accessed only by authorized personnel.

Zero Data Selling Policy

I1Malaysia has never and will never sell members' personal data to advertisers or any third party for commercial purposes. Your data belongs entirely to you.

Malaysia PDPA Compliance

Our platform operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully respected.

Regular Security Audits

Our security infrastructure is regularly assessed by accredited independent security experts. Any vulnerabilities identified are addressed before they can impact member data.

Data Control in Your Hands

You have the full right to access, correct, or request deletion of your data at any time. Contact our privacy team and your request will be processed within 30 business days.

Summary of Your Rights

Personal Data Rights i1Malaysia Member

Your Rights Description Status
Right of Access Request a copy of all personal data we hold about you in a readable format. Available
Right to Rectification Correct any inaccurate, outdated, or incomplete data in your records. Available
Right to Erasure Request data deletion when it is no longer needed or consent is withdrawn. Available
Right to Restriction Restrict the processing of your data under certain circumstances while a complaint is being resolved. Available
Right to Object Object to the processing of your data for direct marketing purposes at any time. Available
Right to Portability Receive your data in a structured, machine-readable format for portability. Available
FAQ

Questions About Privacy Policy

Not for commercial purposes. We only share data with service providers that help us operate the platform — such as payment processors and security systems — and only when required by law. All third parties are bound by strict confidentiality agreements.

Your data is retained for 7 years after account closure to meet legal and financial regulatory compliance requirements. After this period, data is securely disposed of using non-recoverable methods.

You can reach our support team via live chat on the platform or by emailing [email protected]. Please specify the type of data you require and we will process your request within 30 business days. Identity verification may be required before data is released.

Yes, you may withdraw your consent at any time. However, withdrawing consent for data required for account operations — such as identity verification and transaction processing — will result in limited account functionality. Contact our support team for further discussion.

In the event of a security incident involving members' personal data, we will notify affected members within 72 hours of the incident being identified, in line with data protection best practices. We will also take immediate steps to contain the breach and prevent recurrence.
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Now that you understand how i1Malaysia protects your personal data, register today and enjoy over 1,200 games with complete peace of mind — your privacy is always in safe hands.

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